+64 21 024 72087

Public Disclosure

Dash Financial Services

Public Disclosure Statement

Dash Financial Services (“Dash Financial”), trading as Dash Financial Services, is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice. Our FSP number is FSP1006434.

Contact details

Nature and scope of advice services provided

Home loan and lending providers

KiwiSaver providers

Booster, Generate, NZ Funds & Milford Asset Management

Duties and obligations

We are bound by the duties of the Financial Markets Conduct Act (FMCA) (sections 431I, 431K, 431L, 431M) to:

Six step advice process

  1. Establishing the client-advisor relationship.
  2. Gathering client data and determining your goals and expectations.
  3. Analysing and evaluating your financial position.
  4. Developing and presenting our written advice.
  5. Overseeing the implementation of the plan.
  6. Monitoring and reviewing the plan.

Commission

Dash Financial receives remuneration from lenders and insurers when a loan is drawn down or an insurance policy is issued. Dash Financial may also receive ongoing commission from KiwiSaver and investment providers to cover the expense of providing ongoing support and advice.

We will provide you with a detailed breakdown of any commissions or fees applicable to your specific situation before proceeding with any recommendations.

Mortgages & lending

Dash Financial Services Limited will receive commissions at settlement from the relevant lender if you choose to take out a mortgage following our advice. Commissions are between 0.1% and 1% of the initial mortgage balance or amount funded. We may also receive 0.1% to 0.25% of the mortgage balance on each anniversary.

KiwiSaver

Dash Financial Services Limited will receive commission for introducing you to a provider and for any advice provided to you. The commission is up to $300 on joining the scheme (depending on the size of your contributions within the first 12 months), and/or an ongoing amount ranging from 0.2% per annum to 0.50% per annum of your account balance.

Conflicts of interest

We are committed to prioritising your interests and providing you with objective advice. We manage conflicts of interest through a comprehensive process that includes:

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, please contact us as soon as possible. We will try our best to resolve the issue promptly and effectively.

Internal complaints process

Contact Jayant Diesh with your concerns by calling +64 21 024 72087 or emailing jay@dashfinancial.co.nz. You can also write to us at 164 Wairere Road, RD 2, Auckland, 0782, New Zealand.

We will follow our internal complaint process to investigate your complaint and propose a resolution.

We aim to resolve complaints within 10 working days.

External dispute resolution scheme

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Ltd (FSCL), our external dispute resolution provider. FSCL provides a free and independent service to help investigate or resolve your complaint.

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